Frequently Asked Questions

Common questions about how The Long Weekend works — for new owners and for guests receiving a gift stay.

Getting started

New to The Long Weekend? Start here.

For property owners

Listing, configuring and managing your property.

Gift vouchers

How gift stays work and how to send them.

For voucher recipients

You’ve been given a gift stay — here’s what happens next.

Payments & cancellations

How money moves, and what happens when plans change.

Privacy & terms

Your data, your contact details, and the legal bits.

Still have a question? Get in touch.

Frequently Asked Questions

Getting started

What is The Long Weekend?

Who is it for?

How much does it cost to use?

Do I need to be in Australia?

How do I create an account?

For property owners

How do I add my property?

Who can see my property?

What are property "friends"?

Can I add co-owners?

How do I set prices?

Can I block dates I want to use myself?

Do I have to enable paid bookings?

Can I sync with Airbnb or Booking.com?

Gift vouchers

How do gift vouchers work?

How much does it cost to send a voucher?

Can I send the same voucher to multiple people?

Can I include the cleaning fee in the gift?

How do reminder emails work?

Can a voucher be cancelled?

What is voucher reinstatement?

For voucher recipients

Someone sent me a gift voucher. What do I do?

Do I need an account to redeem a voucher?

Can I bring a pet?

Do I pay anything when I redeem a voucher?

My voucher is about to expire — what can I do?

Payments & cancellations

How do payments work?

When do owners receive payouts?

What is the cancellation and refund policy?

Are there fees on gifted stays?

Privacy & terms

Who can see my contact details?

Is my information private?

Where can I find the terms of service?