Privacy Policy
Last updated: 6 April 2026
1. Introduction
Welcome to The Long Weekend. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our property booking platform.
2. Information We Collect
2.1 Personal Information
We collect information that you provide directly to us, including:
- Name and contact information (email address, phone number)
- Account credentials (username and password)
- Booking details and preferences
- Payment information (processed securely through third-party payment processors)
- Communications with us (including support inquiries and feedback)
2.2 Automatically Collected Information
When you use our platform, we automatically collect:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, features used, time spent on platform)
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process bookings and transactions
- Send booking confirmations, reminders, and updates
- Respond to your inquiries and provide customer support
- Send promotional communications (with your consent)
- Detect, prevent, and address technical issues and fraud
- Comply with legal obligations
4. Information Sharing
We do not sell your personal information. We may share your information with:
- Property Owners: We share necessary booking information with property owners to facilitate your stay
- Service Providers: Third-party vendors who assist with payment processing, email delivery, and platform hosting
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict certain processing of your information
- Withdraw consent for marketing communications at any time
- Request a copy of your data in a portable format
To exercise these rights, please contact us at the email address provided below.
7. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our platform.
8. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
9. Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When we no longer need your information, we will securely delete or anonymize it.
11. International Data Transfers
Your information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.
12. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this privacy policy or our data practices, please contact us:
Email: Contact Form